Your feedback can help us improve and enhance our services to the public. Tell us what matters to you in our online Customer Satisfaction Survey.
In 2019, half of internet users (50%) Obtained information from websites or apps of public authorities or public services, while 48% Downloaded or printed official forms from their websites or apps. Submitting completed forms online was carried out by six out of every ten (60%) of internet users. Two thirds (66%) of internet users aged 30 to 44 years Submitted completed forms online, compared with just 48% of internet users in the 16 to 29 years age category. See Table 5.1 and Figure 5.1.
| Contact with public authorities and public services | 2018 | 2019 |
|---|---|---|
| Obtaining information from websites or apps | 52 | 50 |
| Downloading/printing official forms | 43 | 48 |
| Submitting completed forms online | 60 | 60 |
Of internet users in the 16 to 29 years age group who did not submit any completed official forms online, over three quarters (76%) cited the reason Did not have to submit official forms at all. For 24% of internet users, another person such as a consultant, tax adviser, relative or family member filled it in on their behalf, while one tenth (10%) said that they found the process too complicated and cited Lack of skills or knowledge. See Table 5.2 and Figure 5.2.
| Reasons for not completing official forms online | 2018 | 2019 |
|---|---|---|
| Did not have to submit official forms at all | 46 | 49 |
| No such website service available | 1 | 1 |
| Lack of skills or knowledge | 7 | 10 |
| Concerns about protection/ security of personal data | 8 | 6 |
| Another person did it on my behalf | 21 | 24 |
| Other reason | 20 | 15 |
Go to:Shared economy
Learn about our data and confidentiality safeguards, and the steps we take to produce statistics that can be trusted by all.